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Call centre agent

 

The voice of the company

The initial contact for customers on the telephone, call centre agents (operators) offer advice while striving to ensure customer loyalty and create a positive image of the company. These agents answer queries about order tracking, complaints or any other request for information. The centre agent may also cold-call existing and potential customers to sell the company's services or products. Although most agents talk to their customers by telephone, they are increasingly communicating with them via tablets or PC using online chats. This task calls for excellent spelling.

Call centre agents are often employed by commercial businesses, for example, mobile phone operators or credit agencies.

Skills required: a talent for sales – patience – politeness – responsiveness – an ability to cope with stress


Search results (7 jobs found)

 
Position
Place
Sector
Contract
Published
Total views
Actions
Chur
Marketing & Trade
Temporary Assignment auf Weiteres
19.01.2018
66
Chur
Marketing & Trade
Temporary Assignment bis auf weiteres
19.01.2018
53
Lugano Nord
Marketing & Trade
Permanent Position Indeterminato
15.01.2018
1813
Zürich
Marketing & Trade
Permanent Position Unbefristet
15.01.2018
257
AARAU
Marketing & Trade
Permanent Position bis auf weiteres
11.01.2018
448
Zürich
Marketing & Trade
Permanent Position
19.12.2017
1299
Zürich
Marketing & Trade
Temporary Assignment
18.12.2017
1607

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